ESA Weekly News December 17th: CertaPet Gets an Award and Town Updates ESA Housing Policy

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Dog reading the ESA News

The year is quickly coming to a close, but we still have emotional support animal news reports for you. This week, we’re going over two pieces. The first is the new 2020 award CertaPet has brilliantly snatched up this week. The second is about a policy change in the city of Janesville, affecting ESAs and their owners in rented apartments. Grab your morning cup of joe and join us!

CertaPet Wins Excellency Business Award

Every year, the Better Business Bureau (BBB) rewards companies going above and beyond. This time, CertaPet got to shine yet again, by receiving a BBB award. And a gold star, no less.

This award is a big deal for all sorts of companies. Especially those who set out to raise the bar in their industry. BBB awards prove companies are committed to honesty and to upholding its values.

The Bureau analyses customer satisfaction, advertisement integrity, and business transparency. Only companies with a rating of A- or better can snatch this prize.

CertaPet was distinguished for a variety of things. Namely, for making clients happy with the service they got. Our reliable and trustworthy marketing campaigns were also highlighted.

Thanks to the BBB award, customers can shop with ease. A BBB-accredited business is trustworthy and upstanding. As you can see, awards such as this keep the marketplace healthy!

BBB Gold Star Certificate

Wisconsin City Clarifies Its ESA Housing Policy

Janesville is a city in southern Wisconsin with a population of almost 65,000. Recently, the city council decided to clarify the rules for renting a house. This “refresher” came at a time when ESA-related complaints have spiked all over the country.

City Attorney Wald Klimczyk reminded us that ESAs can live with their owners in a rented home. This applies even to units that have a no-pets policy.

This refresher is in line with the Fair Housing Act (FHA). As long as the tenant has a valid ESA letter, they can live with their four-legged companion. Keep in mind this document has to be issued by a licensed mental health professional! Otherwise, it does not hold up in court.

The city also reminded landlords they cannot ask their renters about their disability. It’s confidential information tenants have the right to keep private.

Emotional Support Dog with Owner


CertaPet’s Thoughts on This Week’s News

We’re over the moon about our 2020 Better Business Bureau award. We’ve worked so hard this year to make you happy and provide a good service. It validates all the efforts we put in. Now, we’re gearing up for an even better year ahead!

It’s also great to see city officials clearing up doubts ESA owners may have. Our furry friends have rights and it’s good seeing them acknowledged. Now, the people of Janesville can live with their ESA without wondering if it’s legal or not.

If you have a mental illness, you could also live with your companion animal. All you need is an emotional support animal letter! CertaPet makes the process of getting one less stressful.

Start by taking our 5-minute pre-screening test for free. Then, we’ll connect you to a licensed mental health professional. They’ll have an appointment with you and, if you qualify, issue your ESA letter. And that’s that!

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