CertaPet Reviews

woman with her emotional support animal

One-in-four Americans suffer from a mental and/or emotional disability and of that, only a small fraction will ever seek help.

Worse yet, more than 34% of Americans who do seek counseling for mental health issues experience barriers that make it either difficult or impossible to get the care they need.

At CertaPet, we’re dedicated to connecting you to a licensed mental health professional in order for you to get the help you deserve without ever leaving the comfort of your home.

Fast and confidential, our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

How Can I Get my ESA Letter?

Don’t believe us? Check out the reviews below from real CertaPet customers.

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Getting an Emotional Support Animal doesn’t have to be hard. See if you qualify today by taking our free, 5-minute pre-screening.

Start the Process Now

CertaPet is Rated 5.0 on Trustpilot

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From customer service to legitimacy, read why CertaPet receives 5-star reviews on Trustpilot.

certapet trustpilot review about emotional support animals

Kathryn: 

Certapet went above and beyond to help…

“Certapet went above and beyond to help me in getting approval from my landlord for my Emotional Support Animal. At first, my letter was denied and my landlord’s lawyer continued to deny my claim several times. However, Certapet worked with me providing legal backup and continued dialogue with my landlord’s lawyer until the issues were resolved and my letter was approved. I am so grateful to them and highly recommend their services!”

trust pilot certapet customer review about emotional support animal letters

J Medellin: 

Outstanding Customer Service

“Their customer service is top notch. I received help all the way through my process of getting my ESA letter. They responded quickly with the questions that I had. Definitely would recommend to anyone who needs an emotional support animal letter. Thank you guys.”

certapet reviews trustpilot customer

Brian:

Great Company!

“The entire process was wonderful. For every question, there was an answer and in the end, I have my letter and pet id card.

I would HIGHLY recommend CertaPet!”

CertaPet is Rated 4.8 on Shopper Approved

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Known for merchant and product reviews, Shopper Approved rates CertaPet at a high of 4.8 stars. Find out what our customers really think below.

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Tedra W:

“The entire process was very efficient and less time-consuming. My therapist did a great job in assisting me with my case and explaining the details.

I decided on CertaPet because of the assessment questions that were asked. They didn’t just ask a few questions and leave you out to dry. The feedback and turn around were great. If they didn’t feel like you were a candidate then you knew upfront after speaking with a licensed therapist.”

shopper approved certapet customer service review

Marilynn G:

“My experience was amazing. CertaPet’s customer service is top of the line. I got the same treatment as a face to face interaction. They kept constant communication and answered all my questions in a timely manner.”

certapet shopper approved customer review

Elizabeth F:

“I feel very supported through this website! I feel like my mental issues have been taken seriously, which has been a great feeling.

My personal doctor has a policy where they do not allow to write these letters. This website has been a blessing.”

Product Satisfaction: 5 Stars

Want to Get Your Own Emotional Support Animal?

Take the First Step to Getting Your ESA Now

CertaPet is Rated 4.6 on Google

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For real and honest reviews, read what Google users are saying about CertaPet.

certapet emotional support animal review on google

Haley Napier:

“CertaPet is fantastic! Their response time is quicker than they even advertise. I received a detailed questionnaire to qualify me for an ESA. After I qualified, they sent my letters in less than 24 hours! Their customer service team responded to my inquiries in less than 24 hours as well. I am very happy with my experience with CertaPet. I highly recommend!”

certapet google review

Susan Friedman:

“I couldn’t be happier with the customer service of CertaPet. They were very considerate and thorough in their evaluation and timely on getting me the paperwork required. I can’t thank you enough!”

google certapet review on emotional support animal letters

Robin Fisher:

“The process was extremely easy, fast and convenient. Once approved I had my letter in a couple of days in my mailbox and same day in my email. I’m soo glad I have my pet as an emotional support animal. Now I don’t have to worry about being separated from him ever!

Thank You CertaPet.”

Reviews Shared by CertaPet Clients on Social Media

Getting to fly and/or live with your emotional support animal makes all the difference when it comes down to your mental health. At CertaPet, we understand your need and our goal is to help you get connected with our LMHPs in order to receive the right care you deserve.

Along with the review sites, CertaPet customers go to social media to rate our service.

certapet instagram reviewinstagram certapet review with emotional support dogcertapet customer flying with emotional support animalcertapet testimonial on social media instagram certapet emotional support dog owner

Want to Get Your Own Emotional Support Animal?

Find Out if You Qualify for an ESA Today

Got a Question? We Have Got Live Support Agents

Connect Our Agents on the Get Started Page

Find Out More About Us

Follow us on Facebook  Follow us on Instagram  Follow us on Twitter  Follow us on YouTube  Follow us on Pinterest  Visit our CertaPet Community

Any Questions?

You can go to our FAQ section,
Email us at [email protected],
call us at (877) 207-0561,
or chat with us below.