CertaPet Reviews

About Us

CertaPet Reviews

About CertaPet

It’s an unfortunate fact that one-in-four Americans will suffer a mental or emotional disability this year and that only a small fraction will ever seek help. Worse yet, more than 34% of Americans who do seek counseling for mental health issues experience barriers that make it either difficult or impossible to get the care they need.

Although the prevalence and severity of America’s mental health crisis can not be understated, it’s no secret that emotional support animals can provide those in need with a tremendous amount of comfort and assistance, and the health benefits of ESAs are very well documented.

That’s why CertaPet provides easy and discreet online access to mental health services for people living with an emotional or psychological disability.

CertaPet acts as an online portal to connect patients with licensed mental health professionals who can write them a recommendation for an emotional support animal because our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

How It Works

The first step in obtaining your ESA recommendation is to take our FREE online screening based on the DSM-V. If you pass the screening, you may be a good candidate for an emotional support animal.

The next step towards getting an ESA letter is to have a consultation with a licensed mental health professional who can write your recommendation for an emotional support animal.

ESA recommendations by licensed mental health professionals are often required by landlords when requesting to keep an an animal in no-pet housing, and also by most airlines when traveling with an ESA.

If approved, you will receive an electronic copy of your ESA letter via email, as well as a physical copy via USPS Priority Mail. Customers typically receive their ESA letter within 5 business days, and an expedited service is also available.

If you have any questions about the process, you can browse through our FAQs or contact us here.

See if you qualify for an Emotional Support Animal

CertaPet.com is a corporation that administers services for independent Mental Health Professionals and  is not licensed to practice medicine and must contract with one or more professional associations and/or licensed physicians and mental health professionals to provide telephone and online video consult to members.

Comments 37

  1. Yes read your rights under the disability act. Size and breed are not a factor. But your pet will have to be well trained. Everyone renting has the right to quiet enjoyment so your pet can’t disturb others. Look up emotional support animals there is a .gov site. The American disability act. Etc

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  3. I just recently purchased, and completed the assessment for this.
    There was one last question I skipped out on that I just realized. Everyone who’s successfully used this site (from what I can see) already had their pets. Meanwhile I’m looking into GETTING an Emotional Support animal. I don’t have the cat already, but I already know what I’m looking for in an animal companion.

    How does this work exactly, does the landlord still have to abide the same way as if I already had the animal?

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  4. After your dog is certified to be an ESA, does the company send out a hard copy or do I have to request the hard copy?

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  5. I have recently helped a friend receive a travel ESA letter through CertaPet .

    During the process of investigating various entities offering this service , it became apparent to me that many were offering “sham” services which fell short of airline (and minimum legal) requirements for an ESA , offering NON LICENSED mental health professional letters ,

    “Licensed mental health professional” letters with FAKE LICENSE NUMBERS , and

    “Certificates and paraphernalia” (stickers , jackets , etc.) having NO LEGAL STATUS ,

    The premise being that airlines may not be too precise in checking credentials and they will (may?) pass through .

    First off , however , most airlines are becoming stricter in assessing credentials , and

    Second – Aren’t these companies breaking the law , isn’t that outright fraud and misrepresentation ?
    (Unreadably small or obscurely located disclaimers notwithstanding?) .

  6. hi

    The owner in my building wants me to get rid of my dog because the weight limit doesn’t apply. Can i still qualify for my dog to be my ESA ?

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  7. My husband and I will be moving to an apartment in August. This building only allows 1 pet. We have 2 small (under 15lb) dogs. We both qualify for one to be my ESA, and the other one as his. Can our apartment deny us because we both have an ESA?

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      Only a Licensed Mental Health Professional can determine if an Emotional Support Animal is right for you. If your roommate has an Emotional Support Dog is does not automatically qualify you for one 🙂 Hope that helps!

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  8. My credit card was charged and I have not gotten anything or heard anything, and I get even get on my account now.

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  9. Can my own therapist i see write a letter for me? I have been having sessions for a while with her.

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      If you already have a Therapists, then they would be the best person to work with for an Emotional Support Animal recommendation letter. If you want to learn more about what we do you can watch our explainer video here.

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  10. Hi I’m definitely qualified to have an esa letter… I’m not from here and I don’t know how it is really work. After your letter do I still need to present my therapist letter? Can I travel by airplane with your letter? is this web site recognized under the law?

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      Our website connects you with a Licensed Mental Health Professional that specializes in Emotional Support Animal Therapy. Once connected you will work with them to determine if an ESA is the right treatment for you. In terms of this site being recognized by law, we are 100% legitimate and are accredited by the Better Business Bureau too.

      Here are the links:
      Better Business Bureau: http://www.bbb.org/sdoc/business-reviews/pet-services/certapet-in-san-diego-ca-172012934/
      Yelp Reviews:http://www.yelp.com/biz/certapet-san-diego

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      CertaPet.com only works with Licensed Mental Health Professionals so we can guarantee with the utmost certainty that the letters are real. All of the LMHP put their license on the letter too, in case you want to verify it with their respective licensing board.

  11. Greetings!

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    Ashley Schoggin

  12. Hello, how do I have validity as to whether or not the person who writes the letters are actually licensed and established?

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      All of the Therapists in our network are licensed mental health professionals. If you have any concerns about our service or the legitimacy of the business please take a second to read our reviews on Shopper Approved, Yelp and Better Business Bureau.


      Additionally, you can give our offices a call at (877) 207-0561 or email us at [email protected]

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