About CertaPet

CertaPet is a revolutionary online telehealth platform that improves access to mental health care in the US and Canada with a focus on providing clinical services to individuals who are seeking animal-assisted interventions as part of their treatment planning.

In 2018, 19.1% of U.S. adults experienced mental illness, representing 1 in 5 adults (1). Our goal is to improve the quality of life for the millions of people who may have no other options for care.

CertaPet cares deeply about supporting individuals with mental health conditions and improving access to mental health care in the US and Canada. While emotional support animals have been questioned for their legitimacy, experts have long touted the effectiveness of animals on mental health. Still, there are many misconceptions around emotional support animal legitimacy, who can prescribe Emotional Support Animal letters, and how they benefit those who receive them.

CertaPet services are available for all 50 US States.

CertaPet services are available for the following Canadian States: Ontario, New Newfoundland and Labrador, Alberta and British Columbia.

The CertaPet Process

The first step in obtaining your ESA recommendation is to take our free  online prescreening test. If you pass the screening, you may be a good candidate for an emotional support animal. Please note that the prescreening test results does not guarantee that you get an emotional support animal letter. 

The next step towards getting an ESA letter is to have a consultation with a licensed mental health professional who can write your recommendation for an emotional support animal.
ESA letters by licensed mental health professionals are often required by landlords when requesting to keep an an animal in no-pet housing, and also by most airlines when traveling with an ESA.

If approved, you will receive an electronic copy of your ESA letter via email, as well as a physical copy via USPS Priority Mail. Customers typically receive their ESA letter within 5 business days.

If you have any question about the process, you can check out the commonly asked questions about ESAs or contact us here.

Out Clients Love Us

CertaPet has just received the 2020 BBB Gold Star Certificate Award for continuously maintaining a rating of A- or better with the Better Business Bureau.

We have thousands of reviews across renowned reviews and rating sites like Shopper Approved, BBB.org, Google Business Review and Trust Pilot. To read some of our client reviews, click here.

CertaPet in the News

For press inquiries and media requests, please visit the CertaPet Press Room.

Common ESA Misconceptions

CertaPet is not an “ESA mill.” In fact, of the total amount of users that visit CertaPet.com each month, only a very small portion receive an ESA letter as treatment. CertaPet connect clients from around the US and Canada to licensed mental health professionals in their area who perform in-depth mental health evaluations and issue clinical treatment plans, which may or may not include the recommendation for an ESA. Our therapists often provide ongoing counseling to the clients who they connect with through CertaPet. 

When it comes to ESAs, there are many misconceptions that may be confusing to the general public, the press, individuals interested in starting animal therapy, and the people that provide housing or air-flight related services. For this reason, it is important to disclose facts from myths.

MYTH: Emotional Support Animals are allowed in any public domain, including restaurants.

FACT: Emotional Support Animals are only granted reasonable accommodations for housing and domestic air travel, at no additional cost.

MYTH: You can buy an Emotional Support Animal letter.

FACT: An Emotional Support Animal letter is provided by a licensed mental health professional who is actively treating an individual with a disabling mental health condition that impacts one or more major life activity. An ESA letter is only one component of a client's clinical treatment plan.

For additional FAQ’s, click here.

CertaPet.com is a corporation that administers services for independent Mental Health Professionals and  is not licensed to practice medicine and must contract with one or more professional associations and/or licensed physicians and mental health professionals to provide telephone and online video consult to members.

CertaPet Office

3027 Marina Bay Dr. Suite 205
League City, TX 77573
Phone: (877) 207-0561

Work for CertaPet

Visit our Careers page for information, or search our current jobs.

Are you a Licensed Mental Health Professional in US or Canada? Check out Counselor Jobs at CertaPet.

Advertising, Marketing and Partnerships

For advertising, marketing and partnership opportunities, click here.

Press Inquiries

Please check out our newsroom here.

All product and Company names are Trademarks™ or Registered® trademarks of their respective holders.

  • Le'Nesa Kolody says:

    I have a question regarding ESA guideline updates. I received my certapet letter in 2016 and have used it on a few flights. For the holidays I am flying with United, who have their own form, a checklist, that has to be signed by a physician. Is this something I can have done through certapet, or will my current letter suffice? Is there any specific guideline that covers United’s procedure?
    Le’Nesa Kolody

  • aaron says:

    I need to edit my pets name is there a charge for that?

  • Yiyu Cheng says:

    Hi, I’m moving to Colorado where I will be needing the ESA letter, but my current address is in Wisconsin. I wasn’t able to to put my current address as shipping address. What should I do?

  • Tessa Langley says:

    After you get one emotional support animal is it possible to have a second one? Also how would I go about that?

  • Jared says:

    Hey certapet! Are your ESA letters legally binding or can my land lord chose to not honor it?

    • MW says:

      You still have to fill your landlord’s FHA form (or the standard one from the .gov website) and they are allowed to assess it in order to make reasonable accommodation. They can refuse to honor it if the specific pet you bring in is dangerous or destructive, or you don’t clean up after its potty breaks, or otherwise destroy property.

  • Lester Anderson says:

    Hi. How much are the fees to apply ESA?

  • Bianca says:

    How long does it take to get approved and hear from a therapist?

  • Athina says:

    For traveling, do you need anything else other than the ESA letter? Is a badge or vest required?