About CertaPet

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It’s an unfortunate fact that one-in-four Americans will suffer a mental or emotional disability this year and that only a small fraction will ever seek help. Worse yet, more than 34% of Americans who do seek counseling for mental health issues experience barriers that make it either difficult or impossible to get the care they need.
Although the prevalence and severity of America’s mental health crisis can not be understated, it’s no secret that emotional support animals can provide those in need with a tremendous amount of comfort and assistance, and the health benefits of ESAs are very well documented.
That’s why CertaPet provides easy and discreet online access to mental health services for people living with an emotional or psychological disability.
CertaPet acts as an online portal to connect patients with licensed mental health professionals who can write them a recommendation for an emotional support animal because our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

How It Works

The first step in obtaining your ESA recommendation is to take our FREE online screening based on the DSM-V. If you pass the screening, you may be a good candidate for an emotional support animal.
The next step towards getting an ESA letter is to have a consultation with a licensed mental health professional who can write your recommendation for an emotional support animal.
ESA recommendations by licensed mental health professionals are often required by landlords when requesting to keep an an animal in no-pet housing, and also by most airlines when traveling with an ESA.
If approved, you will receive an electronic copy of your ESA letter via email, as well as a physical copy via USPS Priority Mail. Customers typically receive their ESA letter within 5 business days, and an expedited service is also available.
If you have any questions about the process, you can browse through our FAQs or contact us here.
See if you qualify for an Emotional Support Animal
CertaPet.com is a corporation that administers services for independent Mental Health Professionals and  is not licensed to practice medicine and must contract with one or more professional associations and/or licensed physicians and mental health professionals to provide telephone and online video consult to members.

All product and Company names are Trademarks™ or Registered® trademarks of their respective holders.

  • Le'Nesa Kolody says:

    I have a question regarding ESA guideline updates. I received my certapet letter in 2016 and have used it on a few flights. For the holidays I am flying with United, who have their own form, a checklist, that has to be signed by a physician. Is this something I can have done through certapet, or will my current letter suffice? Is there any specific guideline that covers United’s procedure?
    Le’Nesa Kolody

  • aaron says:

    I need to edit my pets name is there a charge for that?

  • Yiyu Cheng says:

    Hi, I’m moving to Colorado where I will be needing the ESA letter, but my current address is in Wisconsin. I wasn’t able to to put my current address as shipping address. What should I do?

  • Tessa Langley says:

    After you get one emotional support animal is it possible to have a second one? Also how would I go about that?

  • Jared says:

    Hey certapet! Are your ESA letters legally binding or can my land lord chose to not honor it?

  • Lester Anderson says:

    Hi. How much are the fees to apply ESA?

  • Bianca says:

    How long does it take to get approved and hear from a therapist?

  • Athina says:

    For traveling, do you need anything else other than the ESA letter? Is a badge or vest required?

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