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How It Works

A Fast, Simple and Secure Process.

Get Your ESA Letter In 3 Easy Steps!

Step 1. Your Free Screening Test

All it takes is five minutes to find out if you are a good candidate for an ESA Letter. It’s easy and confidential.

Step 2. Speak To A Licensed Therapist

You will be matched with a licensed mental health professional in your state and contacted to set up your telehealth appointment.

Step 3. Get Your ESA Letter

You will be issued a custom treatment plan that will include an ESA letter if you qualify. And that’s all it takes for you to print your own letter, or have one shipped to you*.

Why Work With Us?

Over 65,000+ Clients have improved their lives with CertaPet.


Compliant with Federal
and State Laws

State to State

Matched and
Completely Legal

Real Licensed

Mental Health

About CertaPet

Traveling alone can be stressful. And a home just isn’t a home without your best friend.

CertaPet understands the comfort and companionship that a pet can provide, and we don’t think you should have to go without it.

That’s why we’re dedicated to helping you secure an ESA Letter, if you qualify, through a guided process that involves a free screening, a licensed therapist session and a customer support team that is dedicated to getting you all the information you need. We are the #1 Emotional Support Letter Service, and we make sure your letter is 100% compliant with state and federal regulations.

Real People. Real Results

See why thousands of pet owners just like you trust CertaPet!

“I feel very supported through this website! I feel like my mental issues have been taken seriously, which has been a great feeling. My personal doctor has a policy where they do not allow to write these letters. This website has been a blessing.”

Elizabeth F.

“The process was extremely easy, fast and convenient. Once approved I had my letter in a couple of days in my mailbox and same day in my email. I’m soo glad I have my pet as an emotional support animal. Now I don’t have to worry about being separated from him ever!

Rob S.

“I couldn’t be happier with the customer service of CertaPet. They were very considerate and thorough in their evaluation and timely on getting me the paperwork required. I can’t thank you enough!”

Susan G.

Learn how to get an emotional support animal letter in a fast and legal way.

Looking for a Psychiatric Service Dog Letter?

You now have the option to request a Psychiatric Service Dog Letter that enables you to fly with you dog at your side with no pet fees.
But first, learn more about PSDs and how they can help you.

Top FAQ's

Most Frequently Asked Questions

How do I know that this is legal?

There are two main federal laws that apply to ESAs: the Air Carrier Access Act, and the Fair Housing Act. Our ESA Letters are fully compliant with these laws and are all approved by fully qualified mental health professionals. This ensures our letters are 100% legal.

CertaPet is also HIPAA (Health Insurance Portability and Accountability Act) Compliant website that can give you a certified ESA letter.

What kind of Licensed Mental Health Professional will sign my letter?

Our LMHPs consist of Licensed Marriage and Family Therapists, Licensed Clinical Social Workers, Licensed Clinical Professional Counselors, and Licensed Mental Health Counselors.

All of our Licensed Mental Health Professionals are fully qualified and have passed board exams. The LMHP we select will be one that is legally qualified to approve ESA Letters for your state.

What rights do I get with an ESA Letter? Where can I take my ESA Letter?

Your rights depend on which ESA letter you applied for.

The Housing ESA letter entitles you to qualify for no-pet housing (in apartments with more than 4 units and houses where the landlord owns multiple properties). This means that even if an apartment is listed as not allowing pets, you are legally protected to have one. You also won’t have to pay a pet deposit and can’t be charged a pet fee by the owner.

With the travel letter you will also be able to to fly with your pet in the cabin with no additional fee.

Do I need to use a “registration” site to make my pet as an ESA?

NO! The ESA letter signed by a mental health professional is all you need. Registering your pet on a “registry site” is not a legal requirement for ESAs.

Straight from our Blog

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