JetBlue Pet Policy

By: CertaPet Staff Updated: June 15, 2020

If you’re planning on traveling with an animal on JetBlue, which is billed as one of the most pet-friendly airlines, make sure you read up on the JetBlue pet policy before you set off to ensure a smooth and stress-free journey!

Boarding with Animals: What Assistance Animals Are Accepted for In-Cabin Flight?

JetBlue takes their definition of what constitutes an emotional support animal (ESA) and a service animal from the Air Carrier Access Act (ACAA). According to ACAA guidelines, airlines can ask for documentation proving your need for an emotional support animal, but not for a service animal. See below for the full definitions.

The following animals are not permitted on any JetBlue flight, even as service animals:

  • ferrets
  • hedgehogs
  • spiders
  • insects
  • snakes
  • rodents
  • reptiles
  • sugar gliders
  • non-household birds (i.e. waterfowl, farm poultry, game birds and birds of prey)
  • animals with tusks

JetBlue also will not permit any animals that they deem to be improperly cleaned or as having a foul odor to fly.

If you are planning to fly with an emotional support animal that is not a cat or dog, we would recommend contacting the airline before you make a booking to check that your ESA will be allowed to fly with you.

Emotional Support Animals

JetBlue pet policy defines an emotional support animal as one that “provides comfort to you in support of your diagnosed mental or emotional disorder.”

Service Animals

JetBlue defines a service animal as “trained to perform a specific task to assist the customer traveling such as pathfinding, retrieval of objects, providing stability, alerting to sounds, etc.”

Documentation: The Forms You Will Need Before Arriving at the Airport

Dog biting pet passport which is pet documentation for JetBlue Pet Policy

It is very important that you bring the correct documentation with you, otherwise, JetBlue pet policy states that you may not be permitted to fly. The documentation that you will need depends on where you are going and what sort of animal you will be bringing with you: an emotional support animal, a service animal, or a pet.

See below for a full list of forms, but be careful to check which ones are applicable to you.

ESA Letter

Required for any passenger traveling with an emotional support animal. Not required for service animals or pets. 

This document must be less than a year old and on letterhead paper or a prescription pad from a licensed medical doctor or mental health professional. The ESA letter must state the following:

  • That you have a diagnosed mental health condition or mental health-related disability
  • The emotional support animal accompanying you is necessary for your mental health or treatment.
  • The type of animal you are bringing, and how many
  • That the issuer of the letter is a licensed medical doctor or mental health professional, and that you are under their treatment or care for a mental health disorder
  • The issuer’s license number, type of license, the license’s issue date, and the state or jurisdiction where it was licensed.

Veterinary Health Form

Required for all animals traveling internationally, including Puerto Rico. 

Also known as the USDA APHIS 7001 Form, a USDA-approved veterinarian must complete this form within 10 days of travel. It proves the animal’s clean bill of health and rabies vaccination record. The form can be downloaded as a PDF here.

Copy of the animal’s current shot record

Required for all animals traveling internationally, including Puerto Rico. 

Your veterinarian should be able to provide this if you don’t have it at home.

Signed testament to the animal’s behavior

You could obtain this from your veterinarian or animal trainer. JetBlue does state that emotional support animals must be well behaved, so this form could help to prove it.

Destination-Specific Forms

Some destinations require additional forms for any animal entering the country, including ESAs and service animals. If you are traveling overseas with your animal, including Hawaii, Puerto Rico, and the American Virgin Islands, you may need to bring additional paperwork. Always check in advance of traveling what paperwork you will need.

CertaPet’s JetBlue Airlines ESA Fact Sheet

To get all the information and more in one place, we created an emotional support animal fact sheet when cruising in the sky with your ESA. Easy to download so you don’t have to forget anything!

The 5 Main Facts to Know When Traveling With Your Pet

Small dog inside a dog carrier backpack, traveling with pet JetBlue Pet Policy

  1. JetBlue does not accept any animals as cargo or checked baggage, on any flight. The cargo hold in JetBlue planes is not correctly pressurized to carry live cargo, so don’t try to negotiate.
  2. Only small cats and dogs are permitted on JetBlue as pets.
  3. All pets must be brought as carry-on baggage in a suitable carrier (see below for more information) into the aircraft cabin.
  4. Pets must remain in their carrier in the airport terminal, during takeoff and landing, and throughout the flight.
  5. If you’re traveling with a pet, JetBlue has a free pet program called the JetPaws Program, which gives pet owners a tag for the pet’s carrier, a set of tips for flying with pets, and an additional 300 TrueBlue loyalty points.


The pet fee on JetBlue costs a flat rate of $100 each way. Emotional support animals and service animals are exempt from this fee. Be aware that some international destinations may have additional fees for animals entering.

Breed Restrictions

Only cats and dogs are permitted as pets according to the JetBlue pet policy. Unlike other airlines, JetBlue pet policy does not refuse to carry short-nosed dog breeds and cats, such as Pugs, Bulldogs and Persian cats. However, if you are planning on traveling with snub-nosed dogs and cats, we would recommend contacting the airline in advance to confirm.

Weight and Height Restriction of Carriers

The carrier’s dimensions must not exceed 17″ (43.18 cm) by 12.5″ (31.75 cm) by 8.5″ (21.59 cm). Carriers can be soft or hard-sided but must be well ventilated and leak proof.

Damaged carriers may be refused if they could allow the pet to escape.

Only one animal is permitted per carrier. JetBlue offers a soft-sided carrier for $50 that is designed to fit under the airplane’s seats. The pet carrier counts as an item of carry-on luggage. The weight of the pet and the carrier must not exceed 20 pounds.

Regarding Pet Safety

JetBlue pet policy states that pet owners are responsible for their animal’s safety onboard, which includes ensuring that their carrier is suitable and well ventilated.

6 Top Tips As You Are Preparing to Travel with Your ESA

  1. If you’re traveling with an emotional support animal that is not a dog or cat, check before booking your flights that your ESA will be allowed to fly.
  2. Let JetBlue know in plenty of time that you will be bringing your emotional support animal with you.
  3. Check all paperwork requirements well in advance, and make sure you leave enough time to gather all the necessary documents before traveling. Contact the airline if you are unclear on what documentation your ESA will need.
  4. If you are flying internationally with your ESA, make sure to check what documentation you will need to enter the country. You should also check about return flights to the USA.
  5. Make sure that your ESA is properly socialized and knows how to behave properly in public. This is not only courteous to other passengers, but it will make your journey much less stressful too.
  6. Most airports will have pet relief areas for service animals and emotional support animals. Make sure to check in advance where these are so you don’t get caught short!

Flying with Your ESA: Know the Special Requirements when Traveling with JetBlue

Flying within the USA with your emotional support animal on JetBlue should be relatively straightforward. If you travel overseas, including Hawaii, Puerto Rico, and the US Virgin Islands, you may have to fill out additional paperwork. No live animals of any kind are permitted on flights to Jamaica, including service animals and ESAs.

Where to Call or Visit for More Information on JetBlue Pet Policy

The general JetBlue pet policy page can be found on the airlines’ website.

JetBlue provides a lot of information on traveling abroad with animals, as does the USDA. You can ring the airline on 1-800-JETBLUE (538-2583).

Taking a Different Airline? Check Out More Policies Here


American Airlines


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