You are really important to us
and we want to provide you with
the best support we can.

Based on your responses,
you are not a candidate for
an Emotional Support Animal or

a Psychiatric Service Dog at this time.

We know from experience that when someone is experiencing this level of distress, an Emotional Support Animal or Psychiatric Service Dog may not be the most appropriate solution.

We advise you to please use the following resources now:

Call the National Suicide Prevention Lifeline

No matter what problems you are dealing with, the National Suicide Prevention Lifeline wants to help you find a reason to keep living.

By calling 1-800-273-TALK (8255) you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.

Talk With Lifeline Crisis Chat

Anyone who is depressed, despairing, going through a hard time, or just needs to talk, including people who are thinking about suicide should click here to get instant access to the National Suicide Prevention Lifeline Crisis Chat.

Help is available 24/7.

Get Help Now

Call 911 or head to your nearest emergency room so that you can be assessed for the level of care that best supports your needs.

Resources available in Canada

If in Canada, call the Canadian Mental Health Association (“CMHA”) or crisis agencies in the Client’s province:

Your Life is Precious.
Please Call the Number Below.


Do you have a therapist or doctor?

Be sure to reach out to them immediately. However, we also suggest that you seek emergency support as listed above.

Ayuda en Español

Si está usted preocupado por una persona que usted sabe que está pasando por una crisis o que piensa en suicidarse, nuestros centros pueden ayudarle.

Cuando usted llama al número 1-888-628-9454, su llamada se dirige al centro de ayuda de nuestra red disponible más cercano.

Let’s be honest. Right about now you might be feeling frustrated. After all, you’re in distress and may be in need of emotional support more than ever.

So why are we encouraging you to seek help elsewhere?

  • Our screening process is designed to make sure that we identify clients we can best help. Experience tells us that seeking care in your local community is the best option.
  • Therapists in our network cannot fully assess and treat people actively struggling with suicidal thoughts, plans or intent.
  • By assigning you to a therapist in our network we are actually keeping you from getting the help you truly need.
  • An in-person assessment team can do a much better job determining a specific plan of care for you. This may or may not include an Emotional Support Animal.
  • We thank you for connecting with us here at CertaPet and hope to be able to support you in the future once a plan of care and support team is in place.