What is auto-renewal and how does it work?

When you purchase a CertaPet service or subscription, you authorize us to automatically renew it for successive terms equal to your initial purchase period. We'll charge the same price (plus applicable taxes and fees) using the payment method you provided, unless we notify you of a price change before renewal.

Does auto-renewal mean I'll automatically get a new ESA letter?

No. Auto-renewal only applies to payment—it does not guarantee a new letter. You'll need to complete a new evaluation with a licensed mental health professional (LMHP) before another ESA letter can be issued.

Am I guaranteed approval for a renewal letter?

No. The licensed mental health professional will independently assess whether you qualify for an ESA letter based on your current needs and circumstances during the renewal evaluation.

How do I cancel auto-renewal?

You can cancel auto-renewal at any time before your renewal date by logging into your CertaPet account and following the cancellation steps. If you disagree with a price change, you can cancel before it takes effect.

How much does an ESA letter cost?

A legitimate ESA letter costs between $149-$199 for the initial evaluation with a licensed therapist. CertaPet's ESA letters start at $149 with a 100% money-back guarantee if not approved. Beware of services offering "free" or instant letters that look very inexpensive: these are scams. Real ESA letters require a consultation with a state-licensed mental health professional, which has a cost associated with the therapist's time and expertise. Annual renewals start at $99

How do I get an ESA letter with CertaPet?

Getting your ESA letter with CertaPet is simple and takes 4 steps: 1. Take Free 5-Minute ScreeningComplete our eligibility questionnaire to see if you qualify for an ESA 2. Complete AssessmentProvide your information 3. Speak with Licensed TherapistA state-licensed mental health professional will contact you within 2 business days to schedule a phone or video consultation 4. Receive Your ESA LetterIf approved, download your digital letter immediately. Hard copies are sent via USPS priority mail (2-3 business days) Total timeline: 2-5 business days from start to finish If not approved by the therapist, you receive a full refund - 100% money-back guarantee. Note: Canadian residents can also apply for ESA housing consultations.

How long does it take to get an ESA letter?

With CertaPet: Therapist contacts you: Within 2 business days Digital letter if approved: Immediately after consultation Hard copy delivery: 2-3 business days via USPS priority mail Total timeline: 2-5 business days from application to letter in hand.

Can I get an ESA letter online?

Yes, you can get a legitimate ESA letter online through HIPAA-compliant telehealth platforms like CertaPet. You'll have a real consultation with a state-licensed therapist via phone or video call. Online ESA letters are just as valid as in-person evaluations, as long as they're issued by a licensed mental health professional after a proper assessment. ⚠️ Warning: "Free" online ESA letters or instant approvals with no evaluation are scams and will be rejected by landlords.

Can I get an ESA letter if I don't have a pet yet?

Yes. CertaPet offers an option for people who don't have their pet yet. Select "I don't have my pet yet" during registration for an additional $20. You'll receive an initial recommendation letter. Once you adopt or purchase your pet, update the details and complete a shorter assessment to receive a second letter with your pet's specific information. This is common for people who need housing approval before adopting an ESA.

Are CertaPet ESA letters legitimate?

Yes, CertaPet ESA letters are 100% legitimate and legally valid. Each letter is issued by a state-licensed mental health professional after a real evaluation, an instant approval never takes place. CertaPet credentials: ✓ BBB Gold Star accredited ✓ Veteran-owned since 2015 ✓ Licensed therapists in all 50 states ✓ 278,000+ pet parents helped ✓ 99.7% housing acceptance rate ✓ HIPAA-compliant platform Our letters meet all Fair Housing Act requirements.

Who writes ESA letters at CertaPet?

CertaPet's ESA letters are written by state-licensed mental health professionals, including: Licensed therapists (LMFT, LCSW, LPC) Psychologists (PhD, PsyD) Psychiatrists (MD, DO) Clinical social workers Every therapist is selected and trained by Prairie Conlon, LPC, NCC—CertaPet's Clinical Director and the world's leading expert on Emotional Support Animals. Each therapist is licensed in the state where you live and qualified to assess ESA eligibility.

What is CertaPet's refund policy?

CertaPet offers a 100% money-back guarantee if not approved.

Can CertaPet help with landlord issues?

Yes. CertaPet provides comprehensive landlord support: Educational materials explaining Fair Housing Act rights Direct therapist verification available Housing accommodation request letter templates Customer support team to answer landlord questions Resources for filing HUD complaints if needed Our therapists are trained and equipped to handle any ESA dispute with landlords or housing complexes, ensuring your housing rights are upheld. 99.7% of landlords accept CertaPet letters.

What's the difference between an ESA letter and a PSD letter?

An ESA (Emotional Support Animal) letter and a PSD (Psychiatric Service Dog) letter provide different legal protections based on the type of animal and training involved. ESA Letter (Emotional Support Animal) What it covers: Housing rights ONLY under the Fair Housing Act (FHA) Allows you to live with your animal in no-pet housing Protects against pet deposits, pet rent, and breed/size restrictions Requirements: No specialized training required Animal provides comfort through companionship alone Can be any domesticated animal (dog, cat, rabbit, etc.) PSD Letter (Psychiatric Service Dog) What it covers: Housing rights under the Fair Housing Act (FHA) Air travel at no cost under the Air Carrier Access Act Full public access to restaurants, stores, hotels, and all public spaces under the Americans with Disabilities Act (ADA) Requirements: Must be a dog (or miniature horse in rare cases) Must be individually trained to perform specific tasks related to a psychiatric disability Tasks must directly assist with the handler's disability (e.g., interrupting panic attacks, reminding to take medication, providing deep pressure therapy during anxiety episodes)

What is the purpose of an ESA letter?

An ESA letter is a legal document from a licensed mental health professional that confirms your need for an emotional support animal as part of your mental health treatment plan. The letter grants you legal housing rights under the Fair Housing Act, allowing you to: Live with your ESA in no-pet housing Avoid pet deposits (save $200-$900) Avoid monthly pet rent (save $300-$1,200/year) Keep your ESA regardless of breed or size restrictions An ESA letter is the ONLY legally recognized documentation for housing accommodations with an emotional support animal.

Who can write an ESA letter?

Only state-licensed mental health professionals can legally write ESA letters, including: Licensed Therapists (LMFT, LCSW, LPC) Psychologists (PhD, PsyD) Psychiatrists (MD, DO) Licensed Clinical Social Workers Psychiatric Nurse Practitioners Physicians Your ESA letter must come from a professional licensed in YOUR state. CertaPet has licensed therapists available in all 50 states.

What makes an ESA letter legal and legitimate?

A legal ESA letter must include: Official letterhead from a licensed mental health practice Your full legal name Therapist's complete license information (license number, state, contact info) Date of issuance (valid for 1 year) Statement confirming your disability-related need for an ESA Letters missing any of these elements can be legally rejected by landlords.

How long is an ESA letter valid for?

ESA letters are valid for one year from the date of issuance. After 12 months, you need to renew your letter with an updated evaluation from a licensed therapist. ⚠️ Important: Services offering "lifetime ESA letters" are fraudulent. HUD guidelines require annual renewal to ensure the ESA is still medically necessary for your mental health treatment. CertaPet offers convenient annual renewal starting at $99.

Can an ESA letter reduce the financial burden of pet owners?

Yes. With a legitimate ESA letter, landlords CANNOT charge: Pet deposits Monthly pet rent Application fees for having an ESA This saves you $200-$800 in deposits plus $25-$100/month in pet rent ($300-$1,600 per year in savings). Important: you're still liable for any damage your ESA causes to the property.

Can you travel with your ESA at no cost?

No, ESAs are no longer allowed to travel for free on any domestic flight in the US. Since January 11 2021, under new regulations passed by the U.S. Department of Transportation, the Access Carrier Act was amended so that emotional support animals are no longer considered service animals, thus they're subject to air fees like any regular pets on American domestic flights.

Are emotional support animals allowed in hotels?

You can bring an emotional support animal to a hotel if the property already has a pet-friendly policy. Since ESAs aren't considered service dogs, they don't receive the same public access rights under the law. That said, more and more hotels are opening their doors to ESAs. Well-known chains like La Quinta, Marriott, and Hampton are among those welcoming them.

Are emotional support dogs allowed in restaurants?

Under federal law, emotional support animals are generally not allowed inside restaurants because they are not considered service animals under the Americans with Disabilities Act. Some establishments may permit them in outdoor dining areas, patios, or drive-in service spaces, where local rules are more flexible. The confusion often comes from assuming ESAs have the same legal rights as service animals. Clear policies and signage help manage expectations and maintain health standards.

Does Airbnb allow emotional support animals?

Airbnb does not treat emotional support animals (ESAs) as service animals, so hosts are not required to accept them. Under Airbnb's service animal policy, only trained service animals must be accommodated. ESAs are covered by the general pet policy, meaning it's up to each host to decide whether to allow them.

CertaPet Auto-Renewal Terms and Conditions

Auto-Renewal Discount

When you select the auto-renewal option at checkout, you’ll receive 10% off your first purchase. This discount cannot be combined with any other promotional codes or offers.
How Auto-Renewal Works
By selecting auto-renewal and completing your purchase, you authorize CertaPet to automatically charge your payment method for annual renewal, subject to the following conditions:
Payment Schedule

You will be charged once per year on the anniversary of your letter approval date
The renewal price will be charged to the payment method you provided at checkout (plus applicable taxes and fees)

Renewal Evaluation Required

Auto-renewal applies to payment only—it does not automatically issue a new letter
You must complete a consultation with a licensed mental health professional (LMHP) every year.
The LMHP will independently evaluate whether you qualify for a letter based on your current needs

If You’re Not Approved

If the licensed mental health professional determines you do not qualify for a letter during your evaluation, you will not be charged for auto renewal.

Renewal Notifications
CertaPet will send you at least one email reminder before your renewal date. We’ll also post a confirmation to your CertaPet account each time your subscription renews and payment is processed.
Price Changes
CertaPet may adjust the renewal price for future terms. If we do, we’ll notify you in advance of the change.

Cancellation

You can cancel your auto-renewal subscription at any time before your next renewal date by contacting Customer Service at askcertapet.com. If you cancel before your renewal date, you will not be charged for the upcoming year

Auto-Renewal Terms and Conditions

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