Refer a friend

Start with a 5-minute online screening to check your eligibility for an ESA or PSD. If eligible, you'll receive information on letter types and pricing. Choose the type of consultation, then provide patient and pet details in a comprehensive assessment.

A licensed mental health professional will contact you for a phone consultation. If approved, you'll get a digital letter via email and can request a hard copy. If not approved, you'll receive a refund minus a $40 fee. Expect contact within two business days.

Note: Canadian residents can apply for ESA housing and travel consultations.

Currently, a therapist will contact you within 2 business days to schedule a phone session. If approved, you can download a digital copy of your letter immediately. If you opted for a hard copy, it will be sent via USPS priority mail, which takes 2-3 business days.

Our therapists can complete reasonable accommodation verification forms for $49.99. Some housing providers may ask invasive health questions, which therapists may not be comfortable answering. Privacy is our priority. You will receive a follow-up call after submitting the form.

We offer an option for those without a pet. Select "I don't have my pet yet" during registration for an additional $20. You'll receive an initial recommendation letter. Once you have your pet, update the details and complete a shorter assessment to get a second letter with the pet's information.

CertaPet cannot guarantee that every airline employee or landlord will follow the requirements outlined by the Federal rules and regulations which govern Emotional Support Animals. Furthermore, CertaPet is not responsible for changing Federal Regulations and rules.

In the unlikely event you are denied an accommodation by an airline, landlord or housing management agent due to a claim that your letter is not valid, we will provide you with the informational resources to assist you.It is not our policy to refund letters due to other entities’ refusal to accept your ESA or PSD letter.

Consultation: If your application was not approved by the Licensed or Qualified Mental Health Professional, your fee will be refunded, excluding the USD40 for consultation and administration fee. This applies to new applicants, renewal applicants, and applicants applying for more than one emotional support animal.

*You can cancel your consultation and receive a refund excluding the USD5 administration fee if you have not been assessed or contacted by the Licensed or Qualified Mental Health Professional.