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Navigating mental health or emotional challenges while worrying about your pet’s housing situation is exhausting. But an animal’s simple, steady presence can make all the difference. An Emotional Support Animal (ESA) isn’t just a pet. ESAs can be integral parts of a patient’s treatment plan, as they help manage conditions such as anxiety, depression, PTSD, and other conditions.
If you’re here, you’re looking for answers: Do you qualify? What are your legal rights? How do you get legitimate documentation? This guide answers every question.
At CertaPet, we’re a veteran-founded team backed by licensed mental health professionals and veterinarians. We’ve helped over 200,000 people live with their animal companions, and we believe in making the process simple, secure, and respectful.
TL;DR: What You Need to Know About Emotional Support Animals
An Emotional Support Animal (ESA) is a companion animal that provides therapeutic benefits to someone with a diagnosed mental health or emotional condition. ESAs aren’t service animals: they don’t need to undergo specialized task training. ESAs help alleviate symptoms of certain conditions simply through their presence.
Key Facts:
Investment: Starting at $149 with 100% money-back guarantee
Legal Protection: ESAs are protected under the Fair Housing Act, landlords can’t charge pet fees or enforce breed and size restrictions
What You Need: Letter from a licensed mental health professional confirming your ESA is part of your treatment plan
No Training Required: ESAs provide therapeutic companionship, they do not carry out specific tasks
Timeline: Get your letter in 24-48 hours through CertaPet
Why CertaPet:
- ✅ Veteran-founded, backed by licensed therapist, veterinarians, and legal professionals
- ✅ Licensed mental health professionals in all 50 states (plus Canada & Puerto Rico)
- ✅ HIPAA-compliant secure platform
- ✅ 99.7% housing provider acceptance rate
- ✅ 100% money-back guarantee if not approved
What Is an Emotional Support Animal?
An emotional support animal is any domesticated animal that helps alleviate symptoms of a mental health or emotional condition through companionship and presence. No special training required. No specific tasks needed. Their presence is all that is needed.
The difference between an ESA and a regular pet? Legal protection. An ESA letter from a licensed mental health professional grants you housing rights under federal law. Your landlord can’t charge pet deposits, enforce breed restrictions, or deny housing because you have an ESA.
Here’s what makes an animal an ESA:
- You have a diagnosed emotional or mental health condition. Anxiety, depression, PTSD, OCD, phobias and other conditions qualify.
- The animal provides therapeutic benefits. Your pet’s presence helps manage your symptoms. They don’t need to be trained for specific tasks,they help by just being there.
- You have documentation from a licensed mental health professional. A licensed therapist, psychologist, psychiatrist, or other qualified provider writes a letter confirming your condition and the animal’s role as part of your treatment.
Common ESA animals: Dogs and cats are most popular, but rabbits, guinea pigs, birds, and other domestic animals qualify too.*
The research backs this up. The Human Animal Bond Research Institute found that 74% of pet owners report mental health improvements from their animals. For people with diagnosed conditions, that bond becomes therapeutic—and legally recognized.
*Disclaimer: Currently, CertaPet only issues ESA letters for dogs, cats, and rabbits.
Where ESAs Can and Cannot Go
ESAs CAN go:
- Your rental housing (no pet fees)
- Properties with “no pets” policies
- Housing with breed/size restrictions
- Campus dorms (with university approval)
ESAs CANNOT go (without permission):
- Restaurants and stores
- Hotels (they can refuse)
- Workplaces (not ADA protected)
- Airplanes (since 2021 DOT rule change)
The key distinction: Service animals are trained to perform specific tasks. A service dog for someone with PTSD might interrupt panic attacks, create physical barriers in crowds, or wake their handler from nightmares. An ESA provides comfort through presence: no trained tasks required.
What About Psychiatric Service Dogs?
If your dog is trained to perform specific tasks related to your mental health condition (not just providing comfort), they might qualify as a psychiatric service dog (PSD) with full ADA protection and public access rights ESAs don’t have.
Tasks that qualify a dog as a PSD:
- Interrupting panic attacks or self-harm behaviors
- Reminding you to take medication
- Guiding you to a safe place during dissociation
- Waking you from night terrors
- Applying deep pressure during anxiety episodes
Just being there during anxiety? That’s an ESA. Actively interrupting the panic attack? That’s a PSD.
Do You Qualify for an Emotional Support Animal? {#who-qualifies}
If you have a diagnosed mental health or emotional condition that your pet helps with, you probably qualify.
You need three things:
- A qualifying mental health condition
- An animal that helps alleviate symptoms
- Recommendation from a licensed mental health professional
What Mental Health Conditions Qualify?
According to research on ESA owners, the most common qualifying conditions are:
Anxiety Disorders (90.8% of ESA owners):
- Generalized anxiety disorder
- Social anxiety
- Panic disorder
- Specific phobias
Depressive Disorders (72.4%):
- Major depressive disorder
- Persistent depressive disorder
- Seasonal affective disorder
Trauma and Stress-Related Disorders:
- PTSD (especially common among veterans)
- Acute stress disorder
- Adjustment disorders
Other Qualifying Conditions:
- OCD (Obsessive-Compulsive Disorder)
- Bipolar disorder
- ADHD (when symptoms significantly impact daily life)
- Autism spectrum disorder
- Eating disorders
- Learning disabilities with mental health impact
Per HUD guidance, your condition must substantially impact and limit one or more major aspects of your life, that’s the legal threshold under fair housing law.
5 Questions to Ask Yourself: Do You Qualify?
Before taking our formal assessment, ask yourself these questions:
1. Do you have a diagnosed condition, or are you currently in treatment for mental health concerns?
2. Does your pet help when you’re struggling?
Notice “help,” not “cure.” Even small improvements count.
3. Would having your pet with you improve your daily functioning?
Think about work, school, relationships, self-care.
4. Are you in or seeking mental health treatment?
ESAs work best alongside professional care as part of a comprehensive treatment plan.
5. Can you properly care for your animal?
This includes time, finances, and physical ability to meet their needs.
If you answered “yes” to questions 1-4 and “yes” to question 5: You likely qualify. The formal determination comes from a licensed mental health professional during consultation.
If you answered “no” to questions 1 or 2: You probably won’t qualify, and that’s okay. We cover alternatives at the end of this guide.
What Disqualifies Someone?
Be honest with yourself about these:
No qualifying mental health condition. Just wanting to avoid pet fees isn’t enough. ESA protections exist for people with genuine therapeutic needs.
Seeking ESA solely for financial benefit. Using ESA status to dodge pet rent while having no mental health need is fraud. Don’t do it.
Unable to properly care for the animal. If you can’t meet your pet’s basic needs (food, vet care, exercise), an ESA isn’t appropriate.
The Animal poses a direct threat. If your animal is aggressive, uncontrollable, or dangerous, landlords can legally refuse accommodation even with a valid ESA letter.
Misrepresenting your pet as a service animal. This is illegal in most states. ESAs don’t have public access rights, don’t claim they do.The ethical reality: About 84% of people with legitimate ESAs report significant mental health improvements. But the system only works when people don’t abuse it. Fraudulent ESA claims make it harder for people with genuine needs to be taken seriously.
See If You Qualify in 5 Minutes
Our confidential, free screener will tell you if you’re a good candidate for an ESA letter. No commitment required.
What you’ll get:
- Instant preliminary assessment
- Personalized next steps
- No obligation to continue
- 100% confidential
Your Legal Rights with an Emotional Support Animal
ESAs are protected under the Fair Housing Act (FHA), not the Americans with Disabilities Act (ADA). This distinction matters.
What the Fair Housing Act Protects
The Fair Housing Act requires landlords to make “reasonable accommodations” for people with disabilities. An ESA is considered a reasonable accommodation for someone with a qualifying mental health condition.
What this means practically:
Landlords CANNOT:
- Charge pet deposits for ESAs
- Charge monthly pet rent for ESAs
- Enforce breed restrictions (including “dangerous” breeds)
- Enforce size/weight limits
- Require your ESA to be confined to certain areas
- Deny housing solely because you have an ESA
- Require your ESA to complete training
- Demand to see your medical records
Landlords CAN:
- Request your ESA letter to verify need
- Verify the letter’s authenticity (contact mental health professional)
- Ask if the animal is required due to disability-related need
- Deny accommodation if animal poses direct threat
- Charge for actual damage your ESA causes
- Enforce lease violations (noise, waste, aggression)
- Require well-behaved animals that follow basic commands
Housing Exemptions (FHA doesn’t apply):
- Owner-occupied buildings with 4 or fewer units
- Single-family homes rented without a broker
- Private clubs limiting occupancy to members
- Religious organizations giving housing preference
If you’re renting from one of these, you don’t have FHA protection. But many landlords will still accommodate ESAs voluntarily.
Can You Fly with Your ESA? What Changed in 2021
Until December 2020, ESAs could fly in the cabin with their owners for free. Not anymore.
Current rules: The Department of Transportation amended the Air Carrier Access Act in 2021. Airlines now treat ESAs as regular pets, subject to:
- Pet fees ($100-$300 per flight)
- Size restrictions (must fit in carrier under seat)
- Breed restrictions
- Number limits (usually 1-2 max per passenger)
What’s still protected: Psychiatric service dogs (PSDs) trained for specific tasks still have full access rights. If your dog performs trained tasks related to your mental health condition, PSD classification might be an option.
Alternatives for ESA owners who fly frequently:
- Drive when possible
- Look into PSD training if your dog could qualify
- Factor pet fees into travel costs
- Consider airlines with lower pet fees (Southwest, JetBlue)
Important: Your ESA letter still works for housing. Travel rule changes don’t affect Fair Housing Act protections whatsoever.
Can You Bring Your ESA to Work?
ESAs do not have automatic workplace protections. The ADA covers service animals in employment settings, but not ESAs.
However, you might still be able to bring your ESA to work through ADA Title I accommodations for your disability (not the animal itself). This is case-by-case, decided by:
- Whether your physical presence at work is required
- Whether the animal would create undue hardship
- The nature of your job and workplace
Better approach: If you work remotely or can request work-from-home accommodation, that’s often simpler than trying to bring your ESA to the office.
Recommendation: Discuss with HR and your therapist. Don’t assume ESA rights apply at work, they likely don’t.
Don’t Let Housing Stress Stop You
Your housing rights are protected by federal law. Secure your legitimate ESA letter from a state-licensed therapist today.
Why wait?
- Process takes less than 1 hour total
- Letter delivered in 24-48 hours
- 100% money-back guarantee if not approved
- Save $300-$1,200/year in pet fees
- Landlord support included
Choosing the Right Animal for Emotional Support
Any domesticated animal can be an ESA, but choosing the right one matters for your living situation, lifestyle, and specific needs.
Most Common ESA Species
Dogs (Most Popular)
- Highly social and attuned to human emotions
- Range of sizes and energy levels
- Require daily exercise and training
- Annual cost: $1,500-$2,500 (food, vet care, supplies)
- Best for: Active lifestyles, people needing motivation to implement routines, depression
Cats (Second Most Popular)
- More independent than dogs
- Lower maintenance (no walks required)
- Quieter and better for apartment living
- Annual cost: $800-$1,500
- Best for: Smaller spaces, less active lifestyles, people who work long hours, anxiety
Rabbits (Growing in Popularity)
- Quiet and gentle
- Litter-trainable
- Social but lower-maintenance than dogs
- Annual cost: $600-$1,200
- Best for: Apartments, people with noise concerns
Less common but legitimate ESAs:
- Guinea pigs (social and gentle)
- Birds (companionship and routine)
- Miniature horses (rare, but protected under some circumstances)
While exotic animals might technically qualify, landlords are more likely to push back on unusual animals. Dogs and cats face the least resistance.
Factors to Consider When Choosing an Emotional Support Animal
Your Living Situation:
- Apartment = consider size and noise
- House with yard = more options
- Frequent moves = easier-to-transport animals
Your Lifestyle:
- Active = high-energy dog breeds
- Home often = cats or rabbits
- Travel frequently = consider care complications
Your Specific Needs:
- Anxiety/depression = affectionate, calming animals
- PTSD = intuitive dogs (potentially PSD-trainable)
- Social anxiety = gentle, non-reactive animals
Animal’s Temperament:
- Calm and patient
- Comfortable with handling
- Not easily startled
- Good with routine
Can I Get an ESA Letter Without Having a Pet Yet?
Yes. Your ESA letter can state that you’re recommended to obtain an emotional support animal. This is common for people who:
- Live in no-pet housing and need accommodation first
- Are adopting specifically for ESA purposes
- Recently lost a pet and are ready for another
When adopting for ESA purposes, look for:
- Adult animals (temperament already established)
- “Foster fail” candidates (animals who’ve lived in homes before)
- Calm, friendly personalities
- Animals that don’t show fear or aggression
Many people get their ESA letter first, then adopt with confidence that their housing situation is protected.
Your Responsibilities as an ESA Owner
Having an ESA comes with legal protections and responsibilities.
What’s Expected of You
Legal Responsibilities:
- Keep your animal well-behaved and under control
- Prevent property damage (you’re liable for repairs)
- Ensure your animal doesn’t threaten others
- Follow health and safety codes (vaccinations, licensing)
- Renew your ESA letter annually
- Don’t misrepresent your ESA as a service animal
Ethical Responsibilities:
- Provide proper care (food, vet care, exercise, enrichment)
- Only claim ESA status if you have genuine need
- Respect that ESAs don’t have public access rights
- Be a good neighbor (manage noise, waste, behavior)
Training: What’s Required vs. What’s Recommended
Not Required:
- Formal training programs
- Certification
- Task-specific training
Highly Recommended:
- House-training (obviously)
- Basic commands (sit, stay, come)
- Leash manners
- Socialization with people and other animals
- Impulse control (not jumping, lunging, etc.)
Frequently Asked Questions
What’s the difference between an ESA and a pet?
Legal protection. ESAs are prescribed by mental health professionals for therapeutic purposes and have housing rights under the FHA. Pets don’t.
Can I have more than one ESA?
Yes, if a mental health professional determines you need multiple animals. However, some landlords may push back on multiple ESAs (especially large dogs). You’ll need clear clinical justification.
Does my ESA need a vest or ID card?
No. These are sold by scam companies. ESAs don’t require any identification, vests, or certificates. Just the letter.
Are there breed or size restrictions for ESAs?
No. The FHA prohibits breed and size restrictions for ESAs. However, if your specific animal (regardless of breed) is aggressive or dangerous, accommodation can be denied.
Can I get an ESA letter online?
Yes, through legitimate telehealth platforms that connect you with licensed mental health professionals. You’ll still need a real consultation, just conducted via video or phone instead of in person.
How long does it take to get an ESA letter?
After your consultation, 24-48 hours for letter delivery. Some services offer same-day letters for urgent situations.
Can my current therapist write an ESA letter?
Yes, if they’re licensed and comfortable doing so. Many therapists will write ESA letters for existing clients. If yours won’t, online services like CertaPet are an alternative.
Can I get an ESA for my child?
Yes. The parent/guardian requests accommodation on behalf of the child, and the child’s mental health professional provides the letter.
Can a landlord deny my ESA?
Only for legitimate reasons: expired letter, direct threat from the animal, substantial property damage risk, or if your housing is exempt from FHA. Breed, size, or blanket “no ESA” policies aren’t legitimate reasons.
Can a landlord charge me a pet deposit for my ESA?
No. ESAs aren’t legally considered pets under FHA. Landlords cannot charge pet deposits, pet rent, or any fees related to the ESA. However, you’re still liable for any damage the animal causes.
Can my landlord ask about my disability?
No. They can ask if you have a disability-related need for the animal, but they cannot ask about your specific diagnosis or require medical records.
Can I take my ESA to work?
Probably not. ESAs aren’t protected under ADA Title I (employment). However, you might be able to request reasonable accommodation under ADA, it’s case-by-case.
Can I take my ESA on a plane?
Not as an ESA. Since 2021, airlines treat ESAs as regular pets (with fees). Only trained service dogs (including psychiatric service dogs) have access rights for air travel.
Can I take my ESA to restaurants, stores, or other public places?
No. ESAs don’t have public access rights. Only service animals (trained to perform specific tasks) can accompany you into public spaces. Misrepresenting your ESA as a service animal is illegal in many states.
Can hotels refuse my ESA?
Yes. Hotels aren’t covered by FHA, they’re subject to ADA, which doesn’t protect ESAs. Some hotels are pet-friendly and will allow ESAs for a fee, but they’re not required to.
What if my ESA attacks someone or causes damage?
You’re liable. ESA protections don’t shield you from consequences if your animal harms someone or damages property. Landlords can evict you for lease violations, and you can face legal action from injured parties.
Can I be denied housing because of my ESA?
Only if there’s a legitimate reason (direct threat, substantial damage, expired letter, housing exemption). Denial based on breed, size, or blanket “no ESA” policy violates FHA.
What if my ESA causes property damage?
You’re responsible for repair costs. While landlords can’t charge pet deposits upfront, they can deduct from your security deposit or bill you for actual damage after it occurs.
What animals can be ESAs?
Any domesticated animal. Dogs and cats are most common, but rabbits, guinea pigs, birds, and other domestic animals qualify. Reptiles, farm animals, and wild animals generally don’t qualify.
Get Complete Support Every Step of the Way
What’s included with your CertaPet letter:
- ✅ ESA letter from state-licensed mental health professional
- ✅ Housing accommodation request letter template
- ✅ Landlord FAQ and educational materials
- ✅ Unlimited email/phone support for housing questions
- ✅ Therapist available for landlord verification
- ✅ Renewal reminders and discounted renewal service
- ✅ Free letter updates if information needs correction
- ✅ 100% money-back guarantee if not approved
What If I Don’t Qualify for an ESA Right Now?
Not everyone qualifies for an ESA, and that’s okay. If you’re denied after legitimate evaluation, here are alternatives:
Other Mental Health Support Options
Professional Treatment:
- Traditional therapy (in-person or telehealth)
- Support groups (local or online)
- Medication management with psychiatrist
- Crisis hotlines: Call or text 988 (Suicide & Crisis Lifeline)
Crisis Resources:
- 988 Suicide & Crisis Lifeline: Call or text 988
- Crisis Text Line: Text HOME to 741741
- SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
Pet-Related Alternatives
If you love animals but don’t qualify for an ESA:
- Pet therapy programs (visiting animals at facilities)
- Volunteer with animal shelters
- Foster animals temporarily (many rescues need foster homes)
- Visit friends/family with pets regularly
Working Toward Qualification
If you think you might qualify in the future:
- Establish care with mental health provider
- Document how animals help your symptoms over time
- Work on your treatment plan consistently
- Revisit ESA evaluation after establishing treatment history
Your Animal Could Become a Psychiatric Service Dog
If your dog already performs specific tasks to help with your mental health:
- Research PSD training requirements
- Work with certified trainers
- Understand task-specific training needs
- Consider whether public access rights are necessary for your situation
Remember: ESA protections exist for people with genuine therapeutic needs. If you don’t qualify now, focus on other mental health support. Don’t use fake letters or scam services, they hurt you and undermine protections for people who truly need them.
Moving Forward with Your ESA
Emotional support animals provide real, measurable benefits for people with mental health conditions. Research shows 84% of ESA owners report significant improvements in symptoms, daily functioning, and quality of life.
If you have a genuine mental health need and your animal helps, ESA accommodation is your legal right under federal law.
Your Next Steps
- Take our free ESA assessment to determine eligibility
- Consult with a licensed mental health professional via secure video call
- Receive your ESA letter (if approved) within 24-48 hours
- Present letter to your landlord using our templates and support
- Enjoy your ESA’s companionship without pet fees or restrictions
Remember These Important Points
- ESAs are prescribed therapeutic support—not a workaround for pet fees. Use this protection ethically if you have a genuine mental health need.
- Your actions impact the ESA community. Responsible use of ESA protections helps ensure they remain available for everyone who legitimately needs them.
- Proper care and training benefit everyone: you, your animal, your neighbors, and your housing stability.
- The bottom line: Mental health challenges are real. The comfort and support an animal provides is real. And your legal right to that accommodation is real—when obtained through legitimate channels and used responsibly.
Additional ESA Resources
Core ESA Information
- Emotional Support Animal Laws: Understand ESA Rights
- How Emotional Support Animals Impact Our Mental and Emotional Health
- Emotional Support Animals and the Mental Health Crisis
- Newly Released Study Reveals Health Benefits of Emotional Support Animals
Housing, Landlords & Legal Protections
- Fair Housing Act and Emotional Support Animals: ESA Housing Laws
- How to Get an ESA Letter for Housing in 2025
- Will My Apartment Accept My ESA?
- Do I Have To Spay or Neuter My ESA Under the Fair Housing Act
ESA Letters, Samples & Legitimacy
- Fake ESA Letter: How to Tell if an ESA Letter is Legitimate?
- Do Emotional Support Animal Letters Expire: Steps on ESA Renewal
- Auto-Renewal Terms and Conditions
Conditions, Kids & Autism-Related Content
- How Your Emotional Support Animal Can Improve Your Children’s Life
- What Are the Best Dog Breeds for Autism: A Complete Guide
Training, Ownership & Behavior
ESA Types & Breed Guides
- Top 10 Best Emotional Support Dog Breeds
- 8 Best Types of Emotional Support Animals
- Emotional Support Cat: Benefits and Registration
Why Choose CertaPet: Our Commitment
Veteran-Founded, Professionally-Backed
CertaPet was founded by veterans who understand the mental health benefits of animal companionship. We’re backed by veterinarians and legal professionals who ensure our service meets the highest standards for both clinical care and legal compliance.
Licensed Professionals in All 50 States
Every evaluation is conducted by a state-licensed mental health professional (LMHP, LCSW, Psy.D., Ph.D., or M.D.) who is qualified to assess mental health conditions and provide ESA documentation. Our clinicians understand both mental health treatment and fair housing law.
99.7% Housing Acceptance Rate
Our letters meet HUD documentation standards and are accepted by the vast majority of housing providers. When providers have questions, we support you through the process with educational materials and direct therapist verification.
HIPAA-Compliant & Secure
All evaluations are conducted on our HIPAA-compliant telehealth platform. Your health information is protected and never shared without your consent. We take privacy seriously.
100% Money-Back Guarantee
If our clinician determines an ESA isn’t appropriate for your mental health needs, you receive a full refund. No questions asked. We’re committed to ethical practices—we only provide ESA letters when clinically justified.
Real Evaluations, Not Instant Approvals
We don’t rubber-stamp every application. Our clinicians conduct legitimate evaluations and only recommend ESAs when appropriate. This protects your rights, maintains ESA legitimacy, and ensures you get proper mental health assessment.
Comprehensive Support Package
What you get with CertaPet:
- ESA letter from state-licensed professional
- Housing request letter template
- Landlord FAQ and educational materials
- Unlimited email/phone support for housing questions
- Renewal reminders and discounted renewal service
- Free letter updates if information needs correction
- Therapist available for landlord verification
Transparent Pricing
Starting at $149 with no hidden fees. What you see is what you pay. Renewals start at $99. We believe in honest pricing.
Medical Disclaimer
This article is for informational purposes only and does not constitute medical advice. Always consult with qualified healthcare professionals regarding mental health treatment decisions. An emotional support animal should complement, not replace, evidence-based mental health treatment including therapy and medication when appropriate.
If you’re experiencing a mental health crisis:
- 988 Suicide & Crisis Lifeline: Call or text 988
- Crisis Text Line: Text HOME to 741741
SAMHSA National Helpline: 1-800-662-4357 (24/7, free, confidential)
About CertaPet
CertaPet is a veteran-founded company that connects individuals with state-licensed mental health professionals for legitimate ESA evaluations. We’re backed by veterinarians and legal professionals who are passionate about ESAs and committed to ethical practices.
Our licensed clinicians are qualified to provide mental health assessments and ESA documentation that meets Fair Housing Act standards. We only provide ESA letters to individuals for whom emotional support animals are clinically appropriate.
Our Mission: To make legitimate ESA documentation accessible, affordable, and respectful for people with genuine mental health needs—while protecting the integrity of ESA protections for the entire community.
Key Sources & References
This guide draws from authoritative sources including:
- U.S. Department of Housing and Urban Development (HUD) – Fair Housing Act and assistance animal guidance
- Americans with Disabilities Act (ADA) – Service animal definitions and requirements
- U.S. Department of Transportation (DOT) – Air travel regulations
- National Institutes of Health (NIH) – Human-animal interaction research
- National Institute of Mental Health (NIMH) – Mental health condition information
- Human Animal Bond Research Institute (HABRI) – Pet ownership and mental health research
- American Psychiatric Association – Mental health treatment standards
All information is current as of November 2025 and reviewed regularly for accuracy. Laws and regulations change, for the most recent information, consult HUD.gov or a fair housing attorney in your state.
Ready to Take the Next Step?
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