CertaPet is a revolutionary online telehealth platform that improves access to mental health care
World-Class Service
Mental health care shouldn’t be complicated, and neither should accessing it.
CertaPet is a veteran-owned telehealth platform founded in 2015 that pioneered the online ESA letter industry. We were the first to connect individuals with state-licensed mental health professionals from the comfort of home, making legitimate emotional support animal documentation accessible to everyone who qualifies.
With more than 1 in 5 U.S. adults experiencing mental illness (23.4% or 61.5 million people in 2024, according to the National Institute of Mental Health), access to effective treatment is more critical than ever. For many, an emotional support animal provides the therapeutic companionship that transforms daily life: reducing anxiety, easing depression, and offering consistent support during difficult times.
Since 2015, we’ve helped over 250,000 people secure housing rights for their ESAs through 100% legally compliant documentation. Our network includes licensed psychologists, clinical social workers, professional counselors, and marriage and family therapists authorized to evaluate and prescribe ESA and psychiatric service dog (PSD) letters in all 50 U.S. states, Puerto Rigo, Guam and select Canadian provinces.
What sets us apart:
- Veteran-founded and operated with deep understanding of mental health challenges
- BBB accredited with a proven track record of legitimacy and customer satisfaction
- HIPAA-compliant platform that protects your health information
- Fast, simple process: Free screening, 15-minute consultation with an assigned licensed professional, and immediate letter delivery upon approval
- 100% money-back guarantee
We’re not just issuing letters—we’re improving access to mental health care and advocating for the therapeutic benefits of animal companionship. Because everyone deserves compassionate support and the right to live with the animal that helps them thrive.
Fast, Simple and Secure Process
Get your ESA Letter in 3 Easy Steps
Start your free ESA screeningIf you qualify as a good candidate for an ESA, choose the type of consultation that applies to you and complete an assessment
We connect you to a licensed therapistA licensed professional in your state will contact you within 2 business days to schedule your ESA consultation
Receive your ESA letter and enjoy the benefitsIf approved, you may use your ESA letter for housing forgetting about extra pet fees
Money Back GuaranteeIf you have any question about the process, you can check out the
commonly asked questions about ESAs or contact us here.
Why CertaPet Is Different
CertaPet is not an “ESA letter mill.” We connect individuals with state-licensed mental health professionals who conduct thorough clinical evaluations, and not everyone who applies qualifies. Our therapists assess whether an emotional support animal is medically appropriate for your specific mental health needs, and many continue to provide ongoing counseling to clients beyond the initial evaluation.
What makes CertaPet different from ESA letter mills?
CertaPet requires real clinical evaluations by state-licensed mental health professionals—not everyone who applies gets approved. Letter mills sell instant documents to anyone who pays, with no genuine consultation. We conduct thorough assessments via HIPAA-compliant telehealth consultations, our therapists are verified and licensed in your state, and we only issue letters when an ESA is clinically appropriate for your mental health treatment. Our ethical standards mean some applicants are declined, which proves our legitimacy.
Can my therapist reject my ESA application?
Yes. CertaPet therapists follow strict clinical and ethical guidelines established by their licensing boards. If a licensed professional determines that an ESA is not medically appropriate for your specific mental health condition, they cannot and will not issue a letter. This is what separates legitimate services from scams. Our professionals prioritize your actual mental health needs over simply selling letters. If you’re not approved, you’ll receive a refund minus the consultation fee.
Will my landlord accept my CertaPet ESA letter?
CertaPet letters meet HUD documentation standards and are accepted by the vast majority of housing providers nationwide. Our letters include all legally required information: the therapist’s license number, their professional letterhead, a clear statement of your mental health disability, and clinical justification for your ESA. If your landlord questions the letter’s validity, we provide educational resources about Fair Housing Act requirements and offer direct therapist verification to support your reasonable accommodation request.
How does CertaPet verify therapist credentials?
Every CertaPet therapist must be actively licensed in the state where they practice and maintain good standing with their state licensing board. We verify licenses directly through state databases before onboarding any mental health professional. Our network includes licensed psychologists, clinical social workers (LCSW), professional counselors (LPC), marriage and family therapists (LMFT), and psychiatrists. You can independently verify your therapist’s credentials using the license number provided on your ESA letter through your state’s professional licensing board website.
What happens if my landlord challenges my ESA letter?
If your landlord questions your ESA letter, CertaPet provides comprehensive support. We offer educational materials explaining Fair Housing Act requirements that landlords must follow. Your assigned therapist can provide direct verification of the letter’s authenticity if requested by your housing provider. We also guide you through the reasonable accommodation request process and help you understand your rights. Our customer support team is available to answer landlord questions and clarify legal obligations under federal housing law.
Do I need to register my ESA?
No. ESA registration, certification, ID cards, and vests have zero legal value and are not recognized under federal or state law. These are sold by fraudulent companies exploiting confusion about ESA requirements. The only legally recognized document is an ESA letter from a licensed mental health professional. Landlords cannot legally require registration—the Fair Housing Act only permits them to request documentation of your disability and disability-related need for the animal, which your ESA letter provides.
Do ESAs have the same rights as service dogs?
No. Emotional support animals have housing protections under the Fair Housing Act but do not have public access rights. ESAs cannot legally enter restaurants, stores, hotels, or other public spaces—businesses can refuse entry. Service dogs, on the other hand, are trained to perform specific tasks related to a disability and have full public access rights under the Americans with Disabilities Act (ADA). ESAs provide therapeutic benefit through companionship alone and require no specialized training, while service dogs must be task-trained.
What are you waiting for?
Money Back Guarantee
No pet deposit 
Travel with your PSD at no cost 
No pet rent fee 
Easy ESA letter renewal plans 
No size or breed restrictions 
Continued care from your licensed professional